HM Revenue and Customs Indicator Data
Input indicators
The indicators set out in this section are just a subset of the detailed data gathered by the Department, which will be made available transparently as outlined in the Information Strategy. More details on our management information can be found in our published Transparency Implementation Plan.
The Department will adopt the following input indicators:
| Input indicator | When will publication start? | How often will it be published? | How will it be broken down? |
|---|---|---|---|
| Unit cost of collecting Income Tax (Self Assessment and Pay As You Earn) : total cost of collecting income tax (Self Assessment and Pay As You Earn) per £ collected | September 2011 | Annually | National |
| Unit cost of collecting Corporation Tax: total cost of collecting corporation tax per £ collected | September 2011 | Annually | National |
| Unit cost of collecting National Insurance Contributions: total cost of collecting national insurance contributions per £ collected | September 2011 | Annually | National |
| Unit cost of collecting VAT: total cost of collecting VAT per £ collected | September 2011 | Annually | National |
| Unit cost of administering Tax Credits: total cost of administering tax credits per £ of tax credits paid out | September 2011 | Annually | National |
| Unit cost of administering Child Benefit: total cost of administering child benefits per £ of child benefit paid out | September 2011 | Annually | National |
Impact Indicators
Our impact indicators are designed to help the public to judge whether our policies and reforms are having the effect they want. Detailed information on these indicators can be found in our published Measurement Templates. HMRC will adopt the following indicators:
| Impact indicator | When will publication start? | How often will it be published? | How will it be broken down? |
|---|---|---|---|
| Cash collected from compliance: total amount of tax that HMRC collects from activity to tackle those individuals and businesses that have not paid the tax that is due, such as cash collected as a result of tax enquiries identifying evasion | September 2011 | Quarterly | National |
| Revenue protected: tax receipts that are protected through HMRC activity, such as legislative action or guidance, that prevents non-compliance | September 2011 | Quarterly | National |
| Tax gap: difference between all the tax theoretically due & tax actually collected | Already published | Annually | National |
| Payment on time: proportion of businesses and individuals (excluding employees who pay tax through PAYE) who pay tax on time – we will use VAT as a lead indicator | September 2011 | Quarterly | National |
| Debt roll rate: proportion of tax debt (CT, SA, Employers’ PAYE) arising in the year that remains outstanding after 90 calendar days | October 2011 | Quarterly | National |
| Tax credits error and fraud: amount of tax credits money claimed by people who are not entitled to it | Already published | Annually | National |
| Customers find us straightforward to deal with * | January 2012 | Quarterly | National |
| Cost for our customers when they deal with us * | Businesses: June 2011 Individuals: 2012 |
Quarterly | National |
* Further information on other indicators relating to our customers is on page 20.
Other data
We have highlighted other key data below.
Details of all datasets and statistics published by the Department can be found here:
http://www.hmrc.gov.uk/transparency/
| Data which will help people to judge the progress of structural reforms: |
|---|
| Our remit letter detailing our spending review settlement and obligations |
| Structural reform milestone updates |
| Data which will help people to make informed choices: |
|---|
| Publishing many more Freedom of Information responses on our website, where release would not breach our legal obligations to protect customer data |
| Spending over £25,000 |
| Tenders and contracts over £10,000 |
| Departmental accounts |
| Results from the developing international benchmarking programme, comparing HMRC to a number of other countries’ tax administrations |
| Staff survey results |
| Salary details of our senior leaders |
| Business expenses incurred by HMRC’s Board members, and hospitality received |
| Details of meetings between our Permanent Secretaries and external organisations |
| Our organisational structure and roles |
| Other key data: |
|---|
| Rolling out a full version of the HMRC datalab (a secure IT suite holding HMRC data accessible to academics and other government departments) following a successful pilot – this will fully exploit the opportunities from allowing these groups access to our customer data within the law and in a secure environment, producing high quality research of mutual benefit to HMRC and the research community |
| Over 100 official and National Statistics datasets on taxes, benefits and trade data |
| Estimates of tax expenditures and tax ready reckoners |
| Detailed information on rates and allowances for taxes and benefits |
| Online filing statistics for key taxes |
| All of the final research reports from our external research programme |
| Anonymised data from the Survey of Personal Incomes, accessible through the Economic and Social Data Service |
| We will also highlight independent reports on HMRC and its areas of responsibility |
For more information on our approach to Transparency, you can contact our Transparency Champion at: transparency.kai@hmrc.gsi.gov.uk
Please note that we cannot guarantee the security of emails you send to us or we send to you over the internet. Information sent by email over the internet is not secure and is at risk of being intercepted and read by people other than those it was intended for. Any information you send to us by email is at your own risk.
Further data on our performance:
The input and impact indicators set out in the tables above are a subset of the detailed data gathered and to be made available. In particular, and following feedback from our informal consultation on Transparency, we will publish a range of extra indicators to provide performance data in line with the rights and obligations set out in the HMRC Charter.
Our Charter can be found on our website at www.hmrc.gov.uk/charter/index.htm and our Charter indicator data will be published here.
Examples of the indicators for Charter rights and obligations are:
| Charter data |
|---|
| Survey results on how our customers feel they are treated as honest by our staff |
| Survey results on perceptions of HMRC as fair |
| Survey results on perceptions of HMRC as a professional organisation |
| The number of data security incidents across HMRC, as a measure of how well we protect your information and respect your privacy |
| Survey results on how our customers feel they are shown respect by our staff |
| Levels of error in customers’ returns, to measure the care taken to get things right |
Data on some Charter indicators will be available from May 2011, while others will be collected by new surveys and sources and released as soon as we are able. A full list of these Charter measures will be included in our published transparency implementation plan in May 2011, along with a schedule of publication times. For further information on the Charter you can contact us at: transparency.kai@hmrc.gsi.gov.uk
